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PRIVACY POLICY

Priya Impex (“we,” “us,” or “our”), operating at priyaimpexs.com, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data when you visit our website, place orders for dehydrated fruits, spices, and vegetables, or engage with our import-export services from India to global markets. We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and applicable international standards like GDPR for cross-border transfers.

Information We Collect

We gather personal data to facilitate transactions and enhance user experience:

  1. Personal Identifiers: Name, email address, phone number, shipping/billing address, and company details provided during registration, inquiries, or orders.
  2. Payment Information: Bank details, credit card numbers (tokenized via secure gateways), or transaction records for import/export payments.
  3. Usage Data: IP address, browser type, device information, pages visited, and time stamps collected via cookies and analytics tools.
  4. Business Data: Order history, product preferences (e.g., dehydrated mango slices or garlic flakes), and communication logs for service fulfillment.

We do not collect sensitive data like biometric or health information unless explicitly required for customs compliance.

How We Use Your Information

  1. Your data enables us to deliver high-quality services while maintaining transparency:
  2. Process and ship orders, including customs documentation for exports to various countries
  3. Communicate updates on dehydrated products, shipments, and promotions (with opt-out options)
  4. Improve our platform through analytics, ensuring compliance with FSSAI, HACCP, and ISO standards.
  5. Prevent fraud, resolve disputes, and comply with legal obligations like export regulations.
  6. Personalize marketing for spices, fruits, or vegetables based on your past interactions.

Sharing and Disclosure

We prioritize data minimization and share information only when necessary:

  1. Service Providers: Logistics partners (e.g., for FOB/CIF shipments), payment processors, and cloud hosts under strict confidentiality agreements.
  2. Legal Requirements: To authorities for customs, tax audits, or court orders in India or destination countries.
  3. Business Transfers: In mergers or acquisitions, with notice where required.
  4. No data sales to third parties; international transfers use Standard Contractual Clauses or adequacy decisions.

Data Security

We employ industry-leading measures to protect your information:

  • Encryption (TLS/SSL) for data in transit and at rest.
  • Access controls, firewalls, and regular security audits.
  • Anonymization for analytics; data retention limited to 7 years post-transaction or as legally mandated.

Despite these efforts, no system is impenetrable—we notify affected users and regulators of breaches per DPDP Act timelines.

Your Rights and Choices

Empower yourself with control over your data:

  • Access, Correction, Deletion: Request via privacy@priyaimpexs.com; we respond within 30 days.
  • Opt-Out: Unsubscribe from emails or cookies via browser settings/manage preferences.
  • Portability: Receive your data in a structured format.
  • Withdraw Consent: At any time, though this may limit services.

Users in the EU/UK/EEA exercise GDPR rights similarly; non-residents benefit from equivalent protections.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect their data.

International Data Transfers

As an India-based exporter, data may transfer to global partners. We ensure recipient countries provide adequate protection or use safeguards like Binding Corporate Rules.